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📦 Order

What does pre-order mean?

Making a pre-order means you can purchase a product that’s not officially released yet or is temporarily out of stock.

This in turn means that you will be one of the first lucky ones to get it as soon as the product is finally released or back in stock again!

It's like getting a VIP pass to our most popular or newest stuff! 😉

You will find the estimated delivery time on our site and in your order confirmation.
How much does the shipping cost?

We offer free shipping for orders over 100 EUR (this depends on the country).

For orders under 25 EUR, we will charge a handling fee of 9.99 EUR + the delivery cost which depends on your country and what delivery type you selected at the checkout.
Can I change or add items to my order?

Due to our quick handling of your order, we cannot make any changes or add products to your order once it's placed.
Can I cancel my order?

If you contact us immediately on our live chat after placing your order, we might be able to help you cancel your order. But due to our quick handling of your order, this is something we cannot guarantee. If we have already started the packing process, we cannot cancel your order. This also applies to pre-orders.

For cancelled orders, a handling fee of 30 EUR will be deducted when refunding. Read more in our Terms and Conditions.
I entered the wrong personal information in my order. Can you change it?

Due to the risk of fraud, we cannot make any personal information changes to your order.

If you entered the wrong e-mail address and wish to receive an order- or delivery confirmation please contact us. Otherwise, you will get a text message once your package arrives!

If you entered the wrong phone number you will not get a text message once your package arrives. But, you can always track your package with the link in your e-mail shipping confirmation!
What happens if I entered the wrong delivery address?

If you entered the wrong delivery address, your package will probably be sent back to our warehouse. 

If you want us to reship your order, you will have to pay a new shipping fee. 

If you do not want us to resend your order, a handling fee of 30 EUR will be deducted when refunding. Read more in our Terms and Conditions
How do I know that my order has gone through?

When your order is placed you should get an order confirmation in your e-mail inbox. If you can’t find it, please check the junk mail.

Not there either? Please, get in touch with us on our live chat or e-mail us at Twistshake@infinitymarket.co.uk before placing a new order, to avoid double orders!
Why didn't I receive an order confirmation?

If you didn’t receive an order confirmation after your purchase, you probably wrote the wrong e-mail address, or maybe it’s in the junk mail.

Please, get in touch with us on our live chat or e-mail us at twistshake@infinitymarket.co.uk explaining the problem. Also provide us with your personal data like: full name, phone number, and the correct e-mail address. This makes it easier for us to help you with your order details and delivery tracking information.
The product I want to buy is sold out, when will it be available again?

We restock our items on a regular basis but when this happens depends on the availability of our suppliers. Therefore, we cannot give you an exact answer on when an item will be available again. Please check back again later or explore similar items in the meantime!

If you want to stay updated, we suggest you subscribe to our newsletter and follow us on social media where you’ll get the latest updates, news, and inspiration about our products and more! 🙂
I'm having trouble placing an order at Twistshakebaby.co.uk What can I do?

First, make sure you have provided the correct details for your order and that you have chosen delivery- and payment methods.

Second, you must accept our terms and policy before you can proceed with payment.

If it still doesn’t work. Try another device, browser, clear your web history or get in touch with us on our live chat or e-mail us at twistshake@infinitymarket.co.uk explaining the problem and we will be happy to help you 🙂
Do you have any stores?

Unfortunately, we don’t have our own stores but we do have many great retailers all over the world!

Check out the list below or your nearest baby store, pharmacy, or grocery store 😊

List of retailers
What does handling fee mean?

In order to cover our expenses, we need to charge a handling fee for orders below a certain amount (depending on country). In the checkout, you can see how much the handling fee is and what the threshold is for a free handling fee 🙂

The handling fee regards:

  • Product storage costs
  • Packing costs
  • Packing materials

🚚 Delivery

How do I track my parcel?

Once your package has been shipped from our warehouse you will receive shipping confirmation by e-mail with a link to track your parcel. Just click on that link to be Redirected to the carrier tracking page.

Please note that while your order is in international transit by truck, tracking updates may be delayed by one week. This delay does not affect the shipment of the package but the tracking updates on the Carrier website.

There is no need to worry. Your package is on its way to you and will be delivered according to your local carrier's schedule.
What is the delivery time?

The delivery time depends on what country your order is being shipped to and the period when the order is placed.

Usually Delivery time to most of the destinations is approximately 7 to 14 business days (excluding weekends) from the time the order is shipped from the warehouse and the shipping confirmation email is received.

You can see your estimated delivery time at the checkout or if you click the tracking link in your shipping confirmation. Also, check our shipping list here!
Do you offer express delivery?

We offer express delivery to some countries. You find all the available delivery options at the checkout.
How quickly can my package be delivered?

It depends on where you live. You can see the delivery options and the estimated delivery time at the checkout.
Can you change the delivery method afterwards?

No, unfortunately we cannot change the delivery method after you have placed your order as we pack and ship the orders as fast as possible after you've placed your order.
What delivery options do you offer?

If you go to checkout, you will see all your delivery options.
Do you ship to other countries?

Yes, we do 🌏

You can find our shipping list here!
What happens if my delivery fails?

Failed deliveries that result in the parcel returning to us could be caused by one of the following incidents:

  • You provided an incomplete delivery address, email address or Phone number.
  • You were absent and missed the delivery appointment to receive the parcel at the provided address.
  • You did not pick up the parcel from the selected pickup point within 7 days.

We give you the option to resend the parcel again after paying a new delivery fee of 7.99 EUR or equivalent.

If you no longer want the order we can cancel it, but we reserve the right to charge you for return shipping, expedition charges as well as handling fees for 30 EUR or equivalent when refunding the order.

Read more in our Terms and Conditions.
I'm missing a product, what do I do?

First of all, we’re so sorry that you’re missing a product!

Please contact our customer service at twistshake@infinitymarket.co.uk with a picture of the products you received (an individual picture of every article received) and the package it came with, and we will get back to you as soon as we can!
I received the wrong product. What do I do?

First of all, we’re so sorry that you’re missing a product!

Please contact our customer service at twistshake@infinitymarket.co.uk with a picture of the products you received (an individual picture of every article received) and the package it came with, and we will get back to you as soon as we can!
Is it possible to send two orders in the same delivery?

Unfortunately, it’s not possible to merge two orders into one order or delivery.
Can you guarantee delivery before Christmas?

We cannot guarantee delivery before Christmas and during peak season our delivery times can be a bit longer 🎄

If you’re planning on buying Christmas gifts from us (yay!), we recommend you do it well in advance to be on the safe side 🙂